How can we help you?
Find answers to common questions, learn how to use Prolific, and get the most out of your task management experience.
Getting Started
Learn the basics of Prolific and set up your account
Team Management
Create teams, add members, and manage roles
Groups
Organize team members into focused groups
Task Management
Create, assign, and track tasks effectively
Recurring Tasks
Set up weekly and monthly recurring tasks
Pricing & Tokens
Understand plans, tokens, and subscriptions
Getting Started
What is Prolific?
Prolific is a powerful task management application designed to help teams collaborate, assign tasks, and track progress efficiently. Key features include:
- Team Management: Create and manage multiple teams with customizable roles
- Task Assignment: Assign tasks to individuals or groups with due dates and reminders
- Automated Reminders: Receive notifications via KingsChat or Email
- Task Updates: Comment on tasks and track status in real-time
- Recurring Tasks: Set up tasks that repeat weekly or monthly
- Bulk Upload: Create multiple tasks at once using Excel files
How do I create an account?
Prolific uses KingsChat authentication for secure login. To create an account:
- Visit the Prolific homepage
- Click "Login with KingsChat"
- You'll be redirected to KingsChat authentication
- Sign in with your KingsChat credentials (or create a KingsChat account if you don't have one)
- Once authenticated, you'll be redirected to your Prolific dashboard
How do I navigate the dashboard?
The dashboard is your central hub in Prolific. Here's what you'll find:
- Sidebar Menu: Located on the left (tap the hamburger icon on mobile), containing all navigation options
- Teams Overview: View all teams you're a member of
- Tasks Summary: See your pending tasks with due dates and status
- Quick Links: Access common actions like creating teams, groups, and tasks
The sidebar menu is organized into:
- Tasks & Teams: View your tasks and access team-specific views
- Manage Tasks: Create, edit, and view all tasks
- Manage Teams: Create teams, edit members, and manage groups
Team Management
How do I create a team?
To create a team, you need a valid token. Follow these steps:
- Go to Manage Teams → Create Team in the sidebar
- Enter your token in the Token field and click "Validate Token"
- Once validated, you'll see the token details (team type, size, validity)
- Enter your Team Name and optional Team Description
- Click "Create Team"
After creation, you become the team's Admin with full administrative privileges.
How do I add members to my team?
Admins and Sub-Admins can add members to teams:
- Go to Manage Teams → Edit Team
- Select the team you want to add members to
- Click "Add Members"
- Enter KingsChat usernames (one per line, with or without @)
- Click "Add Members" to send invitations
What happens next:
- Existing Prolific users: Added directly to the team
- New users: Added to a waitlist and automatically joined when they sign up
What are the different user roles?
Prolific has three user roles with different permissions:
- Admin:
- Full control over the team
- Create and manage groups
- Add and remove members
- Change member roles
- Create, edit, and delete tasks
- Manage team settings
- Sub-Admin:
- Create and assign tasks
- Add members to the team
- View team information
- Cannot create groups or change roles
- Member:
- View assigned tasks
- Comment on and update task status
- Cannot create tasks or manage team
How do I change a member's role?
Only the team Admin (creator) can change member roles:
- Go to Manage Teams → Edit Team
- Select the team
- Click on "Edit Roles"
- Find the member you want to modify
- Select the new role from the dropdown (Admin, Sub-Admin, or Member)
- The change is applied immediately
How do I remove members from a team?
Admins and Sub-Admins can remove members:
- Go to Manage Teams → Edit Team
- Select the team
- Click on "Remove Members"
- Select the members you want to remove
- Confirm the removal
Groups
What are groups and why use them?
Groups are subsets of team members that help organize task assignments:
- Department-based: Create groups for Marketing, Sales, IT, etc.
- Project-based: Group members working on the same project
- Location-based: Organize by office location or region
Benefits of using groups:
- Assign tasks to an entire group with one selection
- All group members receive the task and reminders
- Easier management of large teams
- Flexible task distribution
How do I create a group?
Only team Admins can create groups:
- Go to Manage Teams → Groups
- Select the team you want to create a group for
- Click "Create Group"
- Enter the Group Name and optional Description
- Select members to add to the group from the team roster
- Click "Create Group"
How do I edit or delete a group?
To manage existing groups:
- Go to Manage Teams → Groups
- Select the team
- Find the group you want to modify
- Click "Edit" to modify members or details
- Click "Delete" to remove the group
Task Management
How do I create a task?
Admins and Sub-Admins can create tasks:
- Go to Manage Tasks → Create New Task
- Select the Team for this task
- Fill in the task details:
- Task Name: Clear, descriptive title
- Task Description: Detailed instructions (optional)
- Job Owner(s): Select individuals or groups responsible
- Copied Personnel: Supervisors to be notified (optional)
- Task Due Date: Deadline for completion
- Reminder Start Date: When reminders begin
- Reminder Frequency: How often to send reminders
- Communication Channel: KingsChat, Email, KingsChat & Email
- Task Type: Individual or Group delivery
- Click "Create Task"
What's the difference between Individual and Group delivery?
Task Type determines how task completion is tracked:
- Individual Delivery:
- Each assigned person tracks their own progress independently
- Task is complete when ALL assigned individuals mark it complete
- Best for tasks where everyone needs to complete their own portion
- Example: "Submit your weekly report"
- Group Delivery:
- The task is tracked as a single item for the whole group
- Any team member can mark the task complete for everyone
- Best for collaborative tasks with a single deliverable
- Example: "Complete the project proposal document"
How do reminders work?
Prolific sends automated reminders based on your settings:
- Reminder Start Date: The date when reminders begin
- Reminder Frequency Options:
- Every 6 hours
- Every 8 hours
- Every 12 hours
- Every 24 hours (daily)
- Every 48 hours
- Every 72 hours
- Weekly
- Bi-Weekly
- Monthly
- Communication Channels:
- KingsChat: Direct message on KingsChat
- Email: Email notification
- Both: KingsChat and Email
Reminders continue until the task is marked complete or the due date passes.
How do I update task status?
All task participants can add comments and update status:
- Click on a task from your task list (My Tasks or Team view)
- You'll be taken to the Task Updates page
- Add comments to provide updates
- Click "Mark Complete" when the task is done
Task statuses include:
- Pending: Task is active and in progress
- Completed: Task has been marked as done
How do I view all my tasks?
There are several ways to view your tasks:
- Dashboard: Shows your pending tasks across all teams
- My Tasks: Go to Tasks & Teams → My Tasks for a complete list
- Team View: Click on a specific team to see tasks for that team only
- All Tasks: Go to Manage Tasks → View All Tasks (for Admins/Sub-Admins)
Each view shows:
- Task name and description
- Due date
- Time remaining or overdue status
- Current status (Pending/Completed)
How do I edit or delete a task?
Admins and Sub-Admins can edit tasks:
- Go to Manage Tasks → Edit Task
- Select the team
- Find and click on the task you want to edit
- Modify the task details as needed
- Save your changes
How do I bulk upload tasks?
Create multiple tasks at once using an Excel file:
- Go to Manage Tasks → Create New Task
- Select your team
- Switch to the "Bulk Upload" tab
- Download the template Excel file
- Fill in task details following the template format
- Upload the completed Excel file
- Review the preview and confirm
Recurring Tasks
What are recurring tasks?
Recurring tasks automatically create new task instances on a set schedule:
- Weekly: Task repeats every week on the same day
- Monthly: Task repeats every month on the same date
Benefits:
- No need to manually create repeated tasks
- Consistent naming with date-based suffixes
- Automatic reminder scheduling
- Easy tracking of recurring work
How do I set up a recurring task?
To create a recurring task:
- Go to Manage Tasks → Recurring Tasks
- Select your team
- Choose an existing task to make recurring OR
- Create a new task first, then set it to recur
- Select recurrence type: Weekly or Monthly
- Choose the naming style for recurring instances
- Set the date format for task names
- Confirm the setup
New task instances will be created automatically based on your schedule.
How do I stop a recurring task?
To stop recurring tasks from being created:
- Go to Manage Tasks → Recurring Tasks
- Select the team
- Find the recurring task you want to stop
- Click "Stop Recurring"
- Confirm the action
Pricing & Tokens
What subscription plans are available?
Prolific offers four subscription tiers:
- BLUE Plan: Best for startups and small groups
- Smallest team size, limited groups/admins
- SILVER Plan: Great for small teams
- Moderate team size and features
- GOLD Plan: Ideal for growing businesses
- Larger teams with more groups and admins
- DIAMOND Plan: Perfect for large organizations
- Maximum team size and all features
Each plan includes:
- Maximum team members
- Maximum groups
- Maximum admins
- Maximum sub-admins
Pricing is available in Espees (monthly or yearly).
What are tokens and how do I get one?
Tokens are subscription keys that allow you to create and maintain teams:
- Go to the Pricing page
- Choose a plan that fits your needs
- Click "Choose Plan"
- Complete the payment (in Espees)
- Receive your unique token
- Use the token to create a team
Token details include:
- Token Type: Plan tier (Blue, Silver, Gold, Diamond)
- Team Size: Maximum members allowed
- Validity: Subscription duration in months
- Limits: Max groups, admins, and sub-admins
What happens when my subscription expires?
When your subscription expires:
- Existing tasks remain visible but no new tasks can be created
- New members cannot be added to the team
- New groups cannot be created
- Reminder notifications may stop
- Team data is preserved (not deleted)
To restore full functionality:
- Purchase a new subscription token
- Contact support to apply it to your existing team
Frequently Asked Questions
Can I be a member of multiple teams?
Yes! You can be a member of as many teams as you're invited to. Each team appears in your sidebar under "Tasks & Teams", and your dashboard shows tasks from all teams combined.
Can I transfer team ownership?
Currently, the team creator remains the primary Admin. However, you can promote other members to Admin status, giving them nearly all the same permissions. For full ownership transfer, please contact support.
Why am I not receiving reminders?
Check the following:
- Reminder Start Date: Has the start date passed?
- Team Subscription: Is the team subscription still active?
- Communication Channel: Check if you selected KingsChat, Email, KingsChat & Email
- Task Status: Completed tasks don't send reminders
- Due Date: Tasks past due date may stop reminders
If issues persist, contact support.
How do I delete my account?
To delete your account, please contact support at info@prolificme.net. Note that:
- You will be removed from all teams
- Your comments and task history may be retained for team records
- If you're a team Admin, consider transferring ownership first
Is my data secure?
Yes, Prolific takes data security seriously:
- Authentication through secure KingsChat OAuth
- Encrypted data transmission (HTTPS)
- Secure database storage
- Role-based access controls
Can I use Prolific on mobile devices?
Yes! Prolific is fully responsive and works on:
- Desktop browsers
- Tablets
- Mobile phones (iOS and Android)
Simply access prolificme.net from any device's web browser.
Still Need Help?
Our support team is here to assist you with any questions or issues.
Email: info@prolificme.net
Phone: +234 90 3278 1238